Sharing here an email we sent to all our active patients on April 16, 2020:
Dear Friends and Colleagues,
It’s been a whole month since my last email to all of you. A lot has changed in the world since then, so I thought it would be good to reach to you and let you know what’s on the horizon for your dental care team at Queensboro Plaza Dental Care.
Our Commitment To You
First and foremost, we want to reassure you that we are here for you and will continue to be here for you as the COVID-19 crisis lifts from our great city.
Teledentistry and Emergency Care
For your convenience and safety, we offer teledentistry services to remotely provide professional advice, prescriptions, and referrals. On a case-by-case basis, we can see patients at the office for urgent or emergent needs if they cannot be resolved with home care instructions or medications. You can contact us by phone or text to (718) 451-8484 or through our website. If you’d like to refer a friend or family member to us, please have them fill out the online patient registration forms to expedite their care. For all our existing patients, please fill out our online COVID-19 screening form to update your records.
Standing by for Re-opening Plans
Based on the latest news conferences from Governor Cuomo and Mayor De Blasio, we feel optimistic that we may be able to open again for preventive care and elective procedures by mid or late May, although of course we will wait for local government and public health guidelines on the “rolling re-entry.” We are prepared to hold until until June or later if needed. In any case, we will be sure to inform you in advance of our start date to accept new appointments and to reschedule your cancelled appointments.
Continued Focus on Safety-minded Operations
Meanwhile, our team has been been steadily preparing our business for a “new normal,” formulating best practices to protect our team, patients, and visitors. This effort will include:
– Removing magazines from our waiting room. – Increased daily sanitation of all high-touch surfaces like door handles, railings, iPads, counters, and sinks. – Provision of hand sanitizer for visitors at entry and in each treatment room. – Pre-screening questionnaires and contact-less temperature readings of patients before providing care. – Optimized appointment scheduling to minimize patient waiting times in reception area, allowing proper social distancing. – Continued use of personal protective equipment (PPE), infection control standards, and sterilization procedures to ensure we remain a COVID-free facility.
In late March, Fate and I donated several boxes of surgical masks, and helped deliver donations from other dental offices, to emergency rooms at Mt. Sinai Hospital and NYU-Bellevue Hospital in Manhattan. We were grateful for the opportunity to alleviate the PPE shortage faced by front-liners fighting against COVID-19. Stay safe and stay strong, New Yorkers! We look forward to seeing you again soon! Michael Nguyen, DDSOwner, Queensboro Plaza Dental Care
"Dr Nguyen also just finished my cosmetic makeover of all my top teeth with ten porcelain veneers, and I have to say that the process was so fast and seamless. He and his staff explained the process clearly to me so I knew what to expect, and they were always there to take care of anytime issues I had while wearing the temporary veneers. Of course the final result was so natural and beautiful, all my friends loved the look but couldn’t tell I had work done. Five stars for Dr. Nguyen!"Kim N.
"Dr. Nguyen is excellent. I worked with him throughout my entire Invisalign treatment and couldn't be happier with the result. He's a great listener and was able to address all of my concerns about length of treatment, how my teeth are moving with each tray, as well as cost of the entire Invisalign course, etc. He's very knowledgable and creative. Toward the end of my treatment, he even modified the last set of tray by cutting them to help adjust my bite. I also go to Dr. Nguyen for regular teeth cleaning and general maintenance. I highly recommend Dr. Nguyen to everyone for any dental care needs."Natalie H.
"I went to see Dr. Nguyen for invisalign and am extremely satisfied with the results. He made the process very easy by thoroughly explaining everything in detail. He listened to my needs and what I expected at the end of the treatment. Any questions or concerns I had were immediately addressed. I highly recommend Dr. Nguyen for his dental services!"Joey L.
"Dr. Nguyen has done a great job for my Invisalign. He has gentle, caring hands and has guided me along the way, while taking photos, impressions and attachments for Invisalign. He has been very patient with me during the Invisalign and filling procedures and any other visits. I am very happy to report that as my dentist, Dr. Nguyen has given me a beautiful and confident smile."Kim N.