Sharing here an email we sent to all our active patients on April 16, 2020:
Dear Friends and Colleagues,
It’s been a whole month since my last email to all of you. A lot has changed in the world since then, so I thought it would be good to reach to you and let you know what’s on the horizon for your dental care team at Queensboro Plaza Dental Care.
Our Commitment To You
First and foremost, we want to reassure you that we are here for you and will continue to be here for you as the COVID-19 crisis lifts from our great city.
Teledentistry and Emergency Care
For your convenience and safety, we offer teledentistry services to remotely provide professional advice, prescriptions, and referrals. On a case-by-case basis, we can see patients at the office for urgent or emergent needs if they cannot be resolved with home care instructions or medications. You can contact us by phone or text to (718) 451-8484 or through our website. If you’d like to refer a friend or family member to us, please have them fill out the online patient registration forms to expedite their care. For all our existing patients, please fill out our online COVID-19 screening form to update your records.
Standing by for Re-opening Plans
Based on the latest news conferences from Governor Cuomo and Mayor De Blasio, we feel optimistic that we may be able to open again for preventive care and elective procedures by mid or late May, although of course we will wait for local government and public health guidelines on the “rolling re-entry.” We are prepared to hold until until June or later if needed. In any case, we will be sure to inform you in advance of our start date to accept new appointments and to reschedule your cancelled appointments.
Continued Focus on Safety-minded Operations
Meanwhile, our team has been been steadily preparing our business for a “new normal,” formulating best practices to protect our team, patients, and visitors. This effort will include:
– Removing magazines from our waiting room. – Increased daily sanitation of all high-touch surfaces like door handles, railings, iPads, counters, and sinks. – Provision of hand sanitizer for visitors at entry and in each treatment room. – Pre-screening questionnaires and contact-less temperature readings of patients before providing care. – Optimized appointment scheduling to minimize patient waiting times in reception area, allowing proper social distancing. – Continued use of personal protective equipment (PPE), infection control standards, and sterilization procedures to ensure we remain a COVID-free facility.
In late March, Fate and I donated several boxes of surgical masks, and helped deliver donations from other dental offices, to emergency rooms at Mt. Sinai Hospital and NYU-Bellevue Hospital in Manhattan. We were grateful for the opportunity to alleviate the PPE shortage faced by front-liners fighting against COVID-19. Stay safe and stay strong, New Yorkers! We look forward to seeing you again soon! Michael Nguyen, DDSOwner, Queensboro Plaza Dental Care
Dr. Nguyen and his staff are extremely competent, friendly and professional. He is very thorough and explains everything very clearly. Finally I feel like I am in good hands when it comes to dental care.
Great overall experience getting a dental cleaning. Very friendly staff, beautifully designed office, and a comfortable experience watching calming Netflix nature programming while in the chair. Complimentary beverages are in the waiting room and so is a little play area for kids.It felt to me that this was a patient-focused family practice as opposed to a cold, corporate dental mill trying to churn through as many patients as possible.I’ll definitely be coming back here for all my dental needs and I highly recommend.
Dr. Nguyen and his staff are very welcoming and they provide an excellent experience every time I visit. I’ve only been here twice for annual checkups but would definitely consider and recommend this place to anyone who appreciates good customer experience and a very thoughtful approach to making sure that you feel at home. I have some procedures set up for later in the month and I must actually be the only person in the world actually looking forward to a dentist appointment.
Very confident after leaving the office that my teeth are in greatttt hands. Above and beyond patient care. Very informative visits. A sense that they genuinely care about patient concerns. Added helpful guidelines I took home with me to reach dental hygiene goals before my next visits. Highly recommended you leave your old scary dentist ! 😁😁